Frequently Asked Questions
How long does production take?
All of our furniture items are bespoke and custom made to order, therefore carry a 1-3 weeks turnaround time depending on the product from receipt of order and payment.
Do you have a store?
Our office is located in Office 12, Bin Shabib Building, Umm Ramool, Dubai, for office location and navigation kindly Whatsapp us.
Do you ship internationally?
At the moment, we don’t ship internationally. However, we’re actively working on expanding our services and hope to offer international shipping soon.
What is the exchange and return policy?
Before making a purchase, we advise you to confirm that the product's dimensions will fit in your elevator or house. Please be aware that there may be some variations in the color and texture of the goods between the real thing and the picture. All custom-sized, bespoke items are non-refundable and cannot be returned. Unfortunately, deliveries that are delayed because of unforeseen situations or official holidays are not our responsibility.
Can I cancel my order?
Once an order has been confirmed and the transaction has been completed, we are unable to accept any cancellations. As every item is made to order, the materials have already been acquired, and our expert craftsmen are working on your piece right away. Make sure you have checked all sizes as necessary to guarantee that you will be entirely delighted with your product. Please view sample swatches in advance to prevent any misunderstandings about fabric colors.
What if the product comes damaged?
If you believe the goods are defective or were damaged during shipping, you must immediately take pictures and send them to us. If you ask the courier to open any parcels while receiving merchandise so you may check them and spot a problem, you have the right to refuse the item. Once you've authorized and accepted the merchandise, it will be considerably more difficult to repair any concerns with damage. After 7 days, we are no longer liable for product damage or complaints.
